Support

Questions, bugs, ideas – just write to us.

Contact: support@dinoray.info
We usually reply within a few days.

How does the free trial work?

After the first launch you can use Dinoray fully for seven days, with no payment details. After that, a single purchase of €9.99 unlocks the app permanently. There is no subscription.

I already bought it, but the app still asks

Open the app and tap “Restore purchases”. On iPhone, iPad or Mac, make sure you are signed in with the same Apple ID you used for the purchase. On Android, make sure you are signed in with the same Google Account you used for the purchase.

My entries are missing on a new device

On iPhone, iPad and Mac, Dinoray syncs your events through iCloud. Check that iCloud is enabled on both devices and that you are signed in with the same Apple ID. Photos are not synced through iCloud and stay on the device where you selected them. On Android, events and photos are backed up through Android Backup or during device transfer. Check that device backup is enabled and that you are using the same Google Account. Continuous syncing between multiple Android devices is not currently available.

I am not getting notifications

Turn them on in the app under “Settings → Reminders”. If you still do not receive any notifications, go to “Settings → Notifications → Dinoray” on iPhone or iPad. On Android, go to “Settings → Apps → Dinoray → Notifications”. Make sure notifications are allowed for Dinoray.

How do I delete all my data?

In the app, go to “Settings → Account → Delete account”. This removes all entries, your name and your photos from the device.

The app is not in my language

Dinoray supports fourteen languages and selects a suitable one on first launch. You can change it at any time under “Settings → Language”.