Support

Write to me. I read every message myself.

Contact: support@dinoray.info
I usually reply within a few days.

How does the free trial work?

After the first launch you can use Dinoray fully for seven days, with no payment details. After that, a single purchase of €9.99 unlocks the app permanently. There is no subscription.

I already bought it, but the app still asks

Open the app and tap “Restore purchases”. On iPhone, iPad or Mac, make sure you are signed in with the same Apple ID you used for the purchase. On Android, make sure you are signed in with the same Google Account you used for the purchase.

My entries are missing on a new device

On iPhone, iPad and Mac, Dinoray syncs event data and photos through your personal iCloud account. Check that iCloud is turned on and the same Apple ID is signed in on all devices. On Android, open “Settings → Device sync” and connect the same Google Account on every device. Dinoray then continuously syncs events, their order, your name, app settings and photos. An internet connection is required for cloud updates; the app continues to work offline.

I am not getting notifications

Turn them on in the app under “Settings → Reminders”. If you still do not receive any notifications, go to “Settings → Notifications → Dinoray” on iPhone or iPad. On Android, go to “Settings → Apps → Dinoray → Notifications”. Make sure notifications are allowed for Dinoray.

How do I delete all my data?

In the app, open “Settings → Data”. On iPhone, iPad and Mac, choose “Delete all app data”; on Android, choose “Delete account and all data” (with Device sync turned on) or “Delete local data”. This removes all entries, your name and your photos – and, with sync turned on, also from iCloud or Firebase. If you use Android sync, copy the support ID in the settings first; the privacy policy explains how to have your purchase data at RevenueCat deleted with it.

The app is not in my language

Dinoray supports fourteen languages and selects a suitable one on first launch. You can change it at any time under “Settings → Language”.